Conduct daily outbound outreach (calls, emails, follow-ups) to assigned accounts.
Handle objections professionally and work toward mutually beneficial outcomes.
Deliver personalized, positive support aligned with the company brand.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. They are a global, remote-first organization with over 2,000 team members across 10+ countries built for speed and ownership.
Own frontline communication via phone, email, and text, providing calm and efficient solutions.
Manage the support inbox and internal channels with precision, ensuring prompt handling of queries.
Contribute to the Knowledge Base and recommend process improvements to enhance the user experience.
Zen Educate is a technology company aiming to transform education recruitment. They leverage technology to help schools reduce costs and empower educators, fostering a collaborative culture focused on learning and development to drive social impact.
Manage registration, scheduling, and rescheduling for new and existing patients.
Ensure accurate record management by obtaining and communicating relevant patient information.
Receive, screen, and coordinate telephone calls from healthcare providers, and make outbound calls.
Luna Physical Therapy redefines physical therapy with technology and clinical models since 2018. With 25+ nationwide partners, we connect patients and providers through an intuitive & tech-enabled platform, removing barriers to care and delivering a better physical therapy experience.
Onboard new customers using different communication channels.
Educate customers about Wisetack's benefits for their business.
Communicate merchant needs and feedback to cross-functional partners.
Wisetack builds consumer lending products for service-based businesses. They are a well-funded startup with a healthy company culture, backed by leading VCs and recognized with multiple awards.
Act as the first contact for new patients, discussing services with a supportive approach and coordinating patient/provider matching.
Conduct insurance eligibility verification and update patient charts with benefit information like copay and deductible.
Manage patient intake via phone, email, and text, schedule evaluations, and handle tasks like waitlist management and processing referrals.
Rivia Mind is a psychiatrist-owned mental health practice providing compassionate, science-based care through virtual and hybrid appointments across multiple US states. The company cultivates a collegial, growth-oriented culture rooted in shared values, curiosity, and authentic connection.
Resolve customer inquiries efficiently using multiple systems by clarifying concerns, determining root causes, and explaining optimal solutions.
Address customer complaints effectively by offering suitable solutions and alternatives to ensure swift resolution and satisfaction.
Assist customers with order status and shipping information promptly while accurately documenting requests and updating customer records.
Golden Pet Brands is a pet nutrition company focused on creating a world where pets live longer, healthier lives from their first meal. The company emphasizes employee well-being with comprehensive benefits and has donated over $9 million to charitable causes.
Act as a support resource and secondary point of contact for assigned customers to ensure seamless service delivery.
Collaborate with cross-functional teams to resolve customer issues and maintain accurate customer records and project documentation.
Assist in creating Quarterly Business Review decks, coordinate member marketing materials, and manage tickets and internal requests to support customer success.
Spring Health revolutionizes mental healthcare by providing clinically validated, tailored care like therapy, coaching, or medication to remove barriers to access. It's a fast-growing, mission-driven company valued at $3.3 billion that partners with over 450 companies and serves 10 million people.