In this role, you will provide customer support to riders and the entire urban community, putting yourself in their shoes and working with them to problem solve and fix customer issues. You will also be the voice of Lime on Lime’s social media channels interacting and problem solving with customers. If you have a passion for providing exceptional customer service and are a collaborator by nature that is results oriented, this is the role for you.
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Customer Success Managers (CSMs) are trusted advisors to Mitratech's clients; the role proactively focuses on client contact, training, and driving consistent use of Mitratech’s standard process, support tools/documents, best practices webinars, and suggested solutions to business pain points. The Client Success Manager ensures clients achieve success and increase their utilization of applications throughout the client lifecycle.
The Customer Success Manager executes foundational customer success strategies to ensure customer satisfaction, drive product adoption, and help customers achieve their business goals. This role focuses on building and maintaining strong customer relationships, providing proactive support, and driving measurable outcomes such as improved customer health, retention, expansion and satisfaction.