Remote Customer service Jobs · Google Suite

• Provide support to clients through phone, email, and chat with a focus on root cause analysis and client education.
• Address complex client questions and concerns with speed, professionalism and empathy; be a brand ambassador.
• Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.

Flywire is a global payments enablement and software company that solves high-stakes, high-value payments. They support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide.

• Serve as the voice of Galileo, bringing the camper experience to life for families and prospective clients.
• Efficiently manage and respond to a high volume of inquiries via email and phone, upholding Galileo's highest standards of service.
• Proactively collaborate with external partnerships, ensuring exceptional customer service through clear communication and streamlined processes.

Galileo is a nationally recognized summer day camp dedicated to empowering young innovators to change the world. They have inspired hundreds of thousands of kids across 70+ diverse communities since 2002 and have been named one of the Best and Brightest Companies to Work for in the Nation four times.

• Respond to inquiries from schools and educators promptly via email, phone and text.
• Manage and maintain the support inbox, ensuring all queries are handled efficiently.
• Identify trends in queries and recommend process improvements to enhance the school and educator journey.

Zen Educate is a high-growth tech startup with a mission to revolutionize how schools find temporary teaching staff. They aim to create a transparent and efficient platform, helping schools save money while empowering teachers to earn more.