As a Customer Success Manager, you'll be a trusted advisor to clients, focusing on client contact, training, and driving consistent use of Mitratech’s standard process. This role involves building a deep understanding of Mitratech products to promote better user onboarding, increased user adoption, and ongoing refinement of solutions.
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This position is primarily responsible for managing and providing Tier 1 technical support for TrustArc’s award-winning Data Privacy Management Platforms. The role involves answering all inbound client inquiries and quickly resolving issues for our customers, utilizing client-based tools and applications for customer management and servicing.
The Partner Support Specialist is responsible for new partner evaluation and vetting, support and assistance through the onboarding process and job board experience, and setting partners up for a productive relationship with Xometry. They will leverage interpersonal skills, diligent task management, and various technologies to set partners up for success and contribute to the health of the Partner Network.
$45,011–$45,011
USD/year
As a key technical escalation point, you’ll help customers overcome complex challenges. Provide in-the-moment solutions and feedback that shapes our platform’s future. Your expertise will keep our customers running smoothly every day of the year. Become an expert in the Dutchie ECommerce platform, supporting all legal cannabis markets. Assist dispensary and consumer customers across email, phone, and live chat.
4w PTO
As the Global Support Representative, you will be responsible for providing assistance through a SaaS system to ensure users can thoroughly issue, access and complete background checks. This role requires a holistic response to helping people that delivers the highest level of customer service and creates raving fans.